Privacy Policy

We at inthinc take your privacy very seriously. This Privacy Policy describes how we handle personally identifiable information (“Personal Information”) and other information that we collect or receive through the operation of inthinc products and services, any websites, portals, telecommunications, technical or customer service support or information and as part of any of our other business activities. “Personal Information” in this context is information that is identifiable to a particular person, including when the information is combined with other information about that individual. We endeavor to carefully guard and protect the privacy of any Personal Information that we collect or otherwise receive.


This Privacy Policy is intended to cover collection and use of Personal Information by inthinc and any of its affiliates. This Privacy Policy does not apply to any company or business outside the care or control of inthinc. This privacy statement applies solely to information collected by us in whatever format and through any medium including websites, telephones, portals, products and any other source. inthinc is not responsible for the privacy policies of, or the handling or protection of Personal Information by third parties, including but not limited to third parties who are acting on behalf of or together with inthinc, as well as third party websites linked to any inthinc website or portal.

inthinc does not require that you register or otherwise provide any Personal Information in order to visit or browse its website or communicate with the company. However, inthinc does collect certain Personal Information if and when you request information from us through a website or make a purchase through a website.

inthinc is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. inthinc collects information from our users at several different points on our website. inthinc may collect or receive information from your browser IP address and cookie information and browsing history.

Information Collection

A. Website Use Information

When you or other customers visit an inthinc website, we collect your Internet Protocol (“IP”) address (the unique set of numbers used to identify a visitor’s computer) and your registered domain or home server. We do this with “Web beacons” (also known as “Web Bugs”) but this information does not identify you as an individual, but only the computer that is being used to view the site. We use this information for internal statistical analysis only, such as, to analyze trends, administer the site, track users’ movement, and gather broad geographic and demographic information for aggregate use. We do not link the information automatically logged by such means with any Personal Information. IP addresses and domain names are not linked to any personally identifiable information. We do not place Web beacons that link to Personal Information on other sites, nor do we permit third parties, other than those working on inthinc’s behalf, and only for purposes related to the third parties’ work for inthinc, to place them on any of inthinc’s sites.

B. Information Collected Through Web “Cookies”

“Cookies” are small pieces of data stored by your browser on your computer’s hard-drive. The cookies we use do not collect any personally identifying information about you or provide us with any way to contact you, and the cookies do not extract any information from your computer. We use cookies on our websites in conjunction with the automatically collected unique anonymous identifiers referred to above for web traffic statistics purposes only. Many commonly available browsers permit you to reject cookies from our sites, and you may use our sites with that feature of the browser enabled, by following the instructions on the “Help” menu bar of the browser. However, if you choose to reject all cookies, you may be unable to use some of the features and content on the websites.

C. Information Automatically Collected Through inthinc Products

inthinc services are provided using in-vehicle or attached electronics, wireless communication, global positioning satellite, internet and other technologies. We may thereby collect information regarding the vehicle’s location and speed, seatbelt usage, aggressive driving or operating behavior, accidents or crashes, and other similar information. This information is not itself Personal Information; however, it may be associated with the Personal Information you provided at the time of registration or activation of the inthinc product used to collect it.

The information automatically collected through an inthinc product is associated with the vehicle in which the inthinc product is placed.

Upon activation of an inthinc product, you may have to provide us with the name of an individual, including yourself, who will be the designated operator of the associated vehicle. Our records will reflect such designation until you communicate a different designated operator. Accordingly, to ensure accuracy of our records at all times, you are responsible for notifying us of any changes to the designated operator so as to indicate the actual operator of the vehicle or asset at any particular time.

D. Information You Submit to Us

When you request information from us through any websites, telecommunications, technical or customer service support or as part of any of our other business activities, or if you use those features of the site that allow you to communicate with us by electronic mail or otherwise, we collect some of your Personal Information to respond to your request. You are under no obligation to provide us with this information, but without it, we may not be able to take the action requested.

You will always have the option to unsubscribe from further receipt of inthinc electronic communications on each occasion that we contact you by email.

We also collect certain of your Personal Information if you purchase an inthinc product. To process your purchase and deliver the product, we collect your name, address, and any credit or debit card information you may use for the purchase. When you activate the product, we collect your name, e-mail address, telephone number, vehicle make, model, year and Vehicle Identification Number (“VIN”). We safeguard such Personal Information with strict security protections to ensure its confidentiality, consistent with this Privacy Policy.

Uses of Information

If you order inthinc products or services or activate the product through this website, an inthinc portal, by sending us an e-mail, or in any other way, we will use the e-mail address and any other information that you provide, including credit/debit card or other financial information, in order to process your order.

This information may be used by us or one of our inthinc affiliated companies (our “Affiliates”) to provide the requested services or products and to contact you in the future to convey information about our or our Affiliates’ products and services.

Once you have purchased an inthinc product, we may use your Personal Information in a number of ways, including: (a) to allow you to use the inthinc product, and to allow us to deliver inthinc services to you and to bill you for such uses of the inthinc product and inthinc services (including sharing that information with roadside assistance providers, emergency service providers or others); (b) to communicate with you about your inthinc account; (c) to check, maintain, or update your inthinc hardware and software; (d) to help you to maintain the vehicle or asset based on diagnostic information; (e) to evaluate and improve inthinc’s products and services; (f) to enforce the terms and conditions of any user agreement or license between you and inthinc or any of its affiliates; (g) to prevent fraud or misuse of inthinc products and services;

(i) to comply with legal requirements, court orders or criminal investigations; (j) to develop and offer you new or additional products or services; (k) to confirm your eligibility for car insurance discount programs, if applicable and available; and (l) to perform market research.

Any Personal Information we receive from you in applying for a job at inthinc will be used only for the internal application review process. Unless you ask us not to, if your application is not successful for a particular job, we will retain the application for a period of time in the event that a suitable new vacancy arises in which you might be interested.

Information Sharing & Disclosure

We may share Personal Information with our agents, affiliates or advisors who help us operate and improve inthinc’s business and who act pursuant to confidentiality commitments and under the protection terms of this Privacy Policy. We may disclose or sell Personal Information in conjunction with a merger or sale of the equity of inthinc to a third party or in conjunction with the sale of all or a portion of inthinc’s assets.

Other than Personal Information, inthinc may license, sell, or otherwise share aggregated information collected through the use of inthinc products and services to third parties, including insurers. This aggregated information may include information, about a type of vehicle or asset’s performance, the driving experience of particular age group, or other reported events on an aggregated basis that is completely anonymous and not identifiable to any individual.

We may respond to subpoenas, court orders, legal process and other official demands and may use information to enforce or exercise our legal rights or defend against legal claims.

We may share information in order to investigate, prevent or take action regarding illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of inthinc’s terms and conditions, or as otherwise required by law.

Confidentiality, Security & Retention

Except as otherwise provided in the Privacy Policy, we limit access to your information to employees, agents, affiliates or advisors who we reasonably believe need such information in order to provide products and services to you.

In addition, inthinc takes every reasonable precaution to protect the confidentiality of your information using currently available physical, electronic and procedural safeguards and any sensitive information submitted via the website is protected both online and off-line. We use a variety of physical, technical, and procedural safeguards to guard against loss, misuse, and alteration of collected information. In addition, we require customers to use user identification and passwords to access Personal Information. Similarly, when visitors to the Web site conduct payment card transactions with inthinc, we employ procedures required by the Payment Card Industry Data Security Standards.

We cannot guarantee the security of any information collected from the website or the use of inthinc products and services. Although we take reasonable steps to secure such information, there remains the possibility that it could be accessed, disclosed, altered, made unavailable to you, or destroyed by a breach of inthinc’s physical, technical, and procedural safeguards. If inthinc learns that your Personal Information has been disclosed without authorization, we will attempt to notify you of such security breach at your last known email and address.

If a users’ personally identifiable information changes (eg. zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users’ personal data provided to us. This can be done by sending us a letter via postal mail to: Director of Customer Care at 4225 West Lake Park Blvd. Suite 100, West Valley City, UT 84120 USA. We maintain the Personal Information we collect from registration or activation of an inthinc product for as long as the product is registered for use and for any period during which there is a dispute between us and the person in whose name the product is registered. We maintain aggregated information collected from the use of inthinc products and services at our discretion.

Your Responsibility to Others When You Activate an inthinc Product

As noted above, the information acquired automatically by or in connection with the use of inthinc products is associated with the vehicle or asset monitored by the activated inthinc product. Other than through the Personal Information provided to us by the person who purchases, registers or activates a inthinc product, inthinc maintains no direct relationship or means of communication (other than through automatic messages conveyed by the inthinc product concerning vehicle or asset behavior) with individuals who may operate or otherwise occupy or use a vehicle or asset monitored by the inthinc product. Accordingly, inthinc necessarily disclaims responsibility for informing or satisfying the expectations or demands of any individuals, other than inthinc customers, regarding Personal Information or privacy protection.

If you activate an inthinc product, you assume full responsibility for meeting the privacy expectations and demands of all individuals who may operate or otherwise occupy or use the vehicle or asset monitored by the inthinc product and its related inthinc services.

Your Right to Opt-out of Receiving Offers and Solicitations

If you do not want to receive offers or solicitations from inthinc or its affiliates, you may “opt-out” of such communications by either sending an email to or sending a letter to inthinc, Director of Customer Care at 4225 West Lake Park Blvd. Suite 100, West Valley City, UT 84120 USA.


If you believe that your rights as described in this Privacy Policy have been violated by inthinc, you should e-mail our Director of Customer Care at or send a letter to inthinc, Director of Customer Care at 4225 West Lake Park Blvd. Suite 100, West Valley City, UT 84120 USA. We will attempt to resolve your complaint as quickly as possible.

Amendments To This Privacy Policy

inthinc reserves the right, at its sole discretion, to change, modify, add to, or remove any portion of this Privacy Policy, in whole or in part, at any time. We will include such amendments on the version of this Policy that is posted on the inthinc website ( and, for those customers for whom we have e-mail addresses, we will notify customers by e-mail that the Privacy Policy has been amended. Amendments to the Privacy Policy will take effect immediately upon being posted to the website. A customer’s continued use of the inthinc website or any inthinc products or services after inthinc posts an amendment constitutes the customer’s acceptance of and consent to the amendment. If a customer does not accept such an amendment, the customer must notify inthinc within 30 days after being notified of that amendment that the customer is electing to terminate use of inthinc’s products and services. We will not charge a customer a termination fee for such termination of use.

Contact Us

For more information about our Privacy Policy and practices, e-mail us at or call 1.888.776.0452.


By using any of the inthinc® products or services or the inthinc website, you acknowledge that you have read and accepted this Privacy Policy. If you do not accept this Privacy Policy, please do not use any inthinc product or service or the inthinc website.